LOBBIES ARE CLOSED EFFECTIVE MARCH 19, 2020 – UNTIL FURTHER NOTICE

Please use the branch DRIVE-THRU to conduct your daily transactional needs during regular business hours. 
As a reminder, you can also use our ATMs (Deposit Cash & Checks), Bank by Phone System, Home Banking, and Mobiliti App. Our Call Center (956-661-4000 opt. 7) is available for questions, assistance, loans, loan payments, wires & more. Safe Deposit Boxes are by appointment only. Please contact our Call Center at 956-661-4000, opt. 7. Please read the below message released on March 13, 2020.

NCUA RESOURCES

MESSAGE TO OUR MEMBERS AS OF MARCH 13,2020

Dear Members,
Thank you for being a valued member of Security First Credit Union. You’re the reason we do what we do! As you
know, the Coronavirus (COVID-19) is an ongoing concern, and there is an influx of information daily. I wanted to let
you know that we are taking every precaution to keep you, our members, and employees safe and healthy while
continuing our day-to-day business and delivering the best member service and experience.

Precautions and Safety
We are closely monitoring the daily news and following the guidance from the Centers for Disease Control (CDC),
including taking the necessary steps to reduce the exposure of COVID-19 to employees and members. This includes
monitoring all employees and providing extensive resources to minimize the spread of germs in our offices and
lobbies. Our employees are taking extra precautions to stay healthy by washing and sanitizing their hands frequently,
cleaning and disinfecting workstations and lobby surfaces, as well as utilizing the use of disposable gloves as needed.
All of our branches are currently open, and you can continue performing your daily banking errands and transactions
as usual. Should we have any changes in our branch hours or encounter service limitations, we will immediately
provide notification on our website and social media.

Security First 24/7 Convenient Services and Other Information
We offer convenient services that allow you to perform banking transactions from the comfort of your home, while
on the go, or after-hours. For more information or assistance with any of the below, please contact our Call Center at
956-661-4000, opt.7, during regular business hours.

    • Mobiliti App (Available for iOS and Android. Visit your app store to download)
    • Text Banking
    • ATM locations – Security First members can also use Rio Grande Valley Credit Union and NAFT Federal Credit Union
      ATMs at no charge!
    • Bank by Phone System (956-661-4000)
    • Home Banking & Bill Pay
      We offer several convenient ways to deposit funds into your SFCU account in addition to the lobby and drive-thru:
      o Deposit ATMs (Deposit Checks & Cash)
      o By mail: P.O. Box 4829, McAllen, Texas 78502. Please ensure the contents are enclosed in a privacy
      envelope.
      o Branch Night Drop Box (available at all branches)
      o Additional Home Banking options: Direct Deposit, Account-to-Account Transfers, Transfers from external
      accounts (Set up via Bill Pay), and Popmoney* (send money person-to-person. *$0.50 fee per transaction).
    • Loan Payment Options:
      • Home Banking: One-time transfers, schedule future transfers, or set-up recurring transfers.
      • By mail: Please send 10 days in advance of the due date to allow proper processing time. Mail to: SecurityFirst Credit Union, Attn. Teller Department, P.O.Box 4829, McAllen, Texas 78502.
      • Pay by Phone*: Please contact our Call Center at 956-661-4000, opt. 7 (*$15 fee applies)

Stay Alert for Scams
Stay alert for scammers on the prowl. If anyone contacts you claiming to be from any agency or financial institution
and ask for your personal information, DO NOT SHARE your information. This includes account numbers, Social
Security, passwords, or other personal identification details. At Security First Credit Union, we will never send
unsolicited emails or text messages (including messages with a URL link) asking you to provide or verify account
information or to inform you of fraudulent activity on your account. When applicable, you will be contacted at the
phone number on file. Should you receive any questionable contact from Security First Credit Union, we ask that you
contact our Call Center immediately at 956-661-4000, opt. 7, during regular business hours.

We Are Here for You
Thank you for your patience and commitment to Security First Credit Union. We are here because of you and remain
committed to serving you and your families. Together, we can help each other stay safe and healthy as we get through
this.
Sincerely,

Chris Dawe
CEO

RESOURCES & FAQs

Click here for additional information. For any questions, please contact our Call Center at 956-661-4000, opt. 7 during regular business hours.

HEALTH TIPS

TOGETHER, WE CAN HELP MINIMIZE THE SPREAD OF UNWANTED GERMS AND STAY HEALTHY.

WASH YOUR HANDS FREQUENTLY
Wash your hands frequently throughout the day with warm/hot water and antibacterial soap. Depending on the need or situation, wear gloves to help protect from the spread of germs. A good tip is to wash your hands for 20 seconds every time.

HAND SANITIZER & WIPES
Carrying hand sanitizer and sanitizer wipes are the perfect way to disinfect and cleanse your hands while on the go! A good tip is to spray or wipe down any surface before touching and sanitize your hands after touching any other objects or surfaces.

STAY HOME IF YOU ARE SICK
When you are sick, the best thing to do is stay home, get plenty of rest and drink lots of fluids. Follow the above tips as well to help you get back on your feet in no time.

AVOID TOUCHING YOUR EYES, NOSE OR MOUTH
Avoiding these areas will help minimize the risk of getting sick. A good tip is to use a tissue for contact with these areas. When coughing, avoid using your hands to cover, instead cough or sneeze into your inner elbow.

We have complimentary lobby hand sanitizer & tissue available.
When visiting us, please feel free to use as needed.